Currently mainland U.K. shipping is free.for orders of £100 or more excluding VAT.
Orders will be dispatched by fedex or an alternative carrier. The services provided by our carrier are outside our control. While we cannot guarantee delivery dates or times, UK delivery is normally no more than 3-5 working days after despatch. Delivery to other countries may vary.
In the event of a delayed delivery, we regret we are unable to offer compensation. Should you not receive your goods within 8 days, a refund or replacement will be offered unless the goods are being held up at customs.
We package our products extremely carefully – in the unlikely event that they are damaged in transit or faulty, you can notify us via telephone or email. You must then return the goods unused and in their original condition within the next 5 working days.
If for any reason you are not completely satisfied with your purchase, you may cancel your order within 7 days of receipt of the goods and request a full refund or replacement. However, as per standard industry practice, we cannot accept returns of customised items or special orders (that is, items that are marked as being ones we never hold in stock and have to place special orders for). Also return transport is a customers expense
You must notify us within 7 days of receiving your goods via telephone or email if you wish to make a return. You must then return the goods unused and in their original condition within the next 5 working days.
It is your responsibility to insure the goods with the carrier you use to return them as we are unable to process a refund until we receive the returned goods, and we cannot accept any liability for goods we do not receive.
We will either replace or process a refund upon receipt of the goods within 7 working days, according to your requirements. We regret we cannot control how long it takes your card issuer to credit your account.
If the goods you received were substitute goods, damaged in any way or are of unsatisfactory quality, we will also compensate you for the cost of return postage.
If the package or goods are damaged, please report this to our carrier upon delivery or as soon as possible thereafter.